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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jacob Daniel

December 18, 2025

4  out of  5
rating by Jacob Daniel
"Shon is super helpful with whatever the case may be."
We responded:
"Thank you for your kind words! We're glad to hear that I was super helpful with your vehicle insurance needs. If you ever have any questions or need assistance in the future, don't hesitate to reach out. We appreciate your support!"
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EbaNee Bond

December 18, 2025

5  out of  5
rating by EbaNee Bond
"Ozelia was awesome!! She was an energetic listener, very helpful and informative but without the fluff. She had me thinking about protection in a way I never have before. I recommended her to all my family and I am recommending her to you!"
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear that Ozelia's energy, attentiveness, and clear information made such a positive impact on your perspective about protection. Your recommendation means the world to us, and we're grateful you’re sharing your experience with your family and others. If you ever need anything else, we're here to help!"
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Candice B.

December 17, 2025

5  out of  5
rating by Candice B.
"Ozelia was incredibly knowledgeable, patient, and took the time to explain all my options in a way that was easy to understand. I never felt pressured—just genuinely supported in finding the best coverage for my needs. Her professionalism and friendly attitude made the whole process smooth and stress-free. I highly recommend Ozelia Wortham to anyone looking for an insurance agent who truly cares about their clients!"
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Jaalbria Washington

December 17, 2025

5  out of  5
rating by Jaalbria Washington
"She was very understanding and helpful. Anything you need go to Ms.Shon.Also very affordable."
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Imani Kent

December 17, 2025

5  out of  5
rating by Imani Kent
"Ozelia was very helpful when we spoke on the phone. W talked about how I am to bundle car insurance, rental insurance and life policy, She answered every question I hade very thoroughly and let me with no unanswered questions."
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William Bathgate

December 17, 2025

5  out of  5
rating by William Bathgate
"Very pleased to speak the State Farm agent Ms Ozelia. Very professional and knowledgeable. I will recommend others to reach this agent and take a hard look at having insurance."
We responded:
"Hello William, thank you for taking a moment to share your experience with Ozelia. We are happy to hear that you enjoyed the interaction and most importantly you found a life policy that was perfect for you. "
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Marsha Bowen

December 17, 2025

5  out of  5
rating by Marsha Bowen
"Information that was shared was very informative and helpful."
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Reanna Thompson

December 16, 2025

5  out of  5
rating by Reanna Thompson
"Shon has always been wonderful! Her and her office team are very knowledgeable and down to earth. Wouldn’t want anyone else!"
We responded:
"Thank you, Reanna, so much for your kind words! I'm thrilled to hear that we have made such a positive impression. Your support means the world to us, and we’re honored to be your trusted choice!"
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Lesa Drummond

December 10, 2025

5  out of  5
rating by Lesa Drummond
"State Farm had the very lowest quote and Michelle from Shon Henry SF was so kind! She answered all of my many questions and was very accommodating when it came to specific answers. ** I have now been using Shon Henry SF for over a year and not only do they have the best price, but they have the most friendly and helpful staff!! Any time I have an issue, today it was proof of insurance, & Zelia (spelling?) was kind and immediately emailed me a copy of my information so I can just print it!! I foresee keeping Shon Henry as my insurance provider for a long time 😁"
We responded:
"Thank you, Lesa for the review. We are looking forward to providing you with auto insurance coverage. "
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Darius Johnson

December 10, 2025

5  out of  5
rating by Darius Johnson
"Had my first experience with a Surety Bond. Basically the car dealer that I bought my car from closed down and I had already paid the car off and never received my Title. Anyone who knows how frustrating this process can be, knows that I was grateful to have help from Shon. She invited me in to get the ball rolling and never brought up money, and was helpful and informative about the process. Im beyond grateful, thank you 🙏🏾"
We responded:
"Thank you so much for sharing your experience, Darius! We're glad I could assist you during such a frustrating situation and help get things moving smoothly. We strive to provide supportive and transparent service, and it’s wonderful to hear that I made a positive difference for you. If you ever need anything else, don’t hesitate to reach out. We truly appreciate your kind words and are grateful to have been able to help! 🙏🏾"
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Lashawna Nance

December 4, 2025

5  out of  5
rating by Lashawna Nance
"Gracena was an absolute treasure to work with. I recommend her & her expertise to anyone in the market for auto insurance."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Gracena provided exceptional service and expertise with your auto insurance needs. At State Farm, we’re committed to delivering personalized coverage and support to help you feel confident on the road. We appreciate your recommendation and look forward to assisting you with all your future auto insurance needs!"
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Trimel Hunter

November 17, 2025

5  out of  5
rating by Trimel Hunter
"Amazing, I’m always covered phone calls are always answered! Thank you!"
We responded:
"Hi, Trimel, thank you so much for your wonderful 5-star review! We're thrilled to hear that you feel well-covered and that my team is always available to assist you. We truly appreciate your trust in us for both your auto and renters' insurance. If you ever need anything, don’t hesitate to reach out!"
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Jasmine Leslie

November 13, 2025

5  out of  5
rating by Jasmine Leslie
"Great customer service and great staff!"
We responded:
"Hello Jasmine, we truly appreciate your fantastic review! It means a lot to know that our team helped you secure life insurance that fits your needs. Life insurance is such an important investment in peace of mind, and we’re honored to be part of your journey. Please feel free to contact us anytime if you want to explore additional options or update your policy. "
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John Gray

November 13, 2025

5  out of  5
rating by John Gray
"Great communication and awesome quote. I would definitely recommend speaking with Gracena Gray."
We responded:
"Thank you so much, John! We're thrilled to hear you had a great experience with Gracena Gray. Your recommendation means a lot to us. If you ever need anything else, we're here to help!"
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S VS

November 13, 2025

5  out of  5
rating by S VS
"Even though she couldn't service my policy because I'm out of state- She personally explained to me my needs and referred me to State Farm in my area. Thank you, Ms. Wortham!"
We responded:
"Thank you so much for your kind words, S VS! I'm glad Ozelia could help explain your options and connect you with a local agent who can better assist you. If you ever need anything else, please don’t hesitate to reach out. Wishing you the best with your insurance needs! "
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Brandon Roberts

November 13, 2025

5  out of  5
rating by Brandon Roberts
"I had an amazing experience with my State Farm agent! From the start, they went above and beyond to make sure I understood all my options for auto insurance. They took the time to explain the coverage in detail, what each part meant, and how it would actually protect me in real-life situations What impressed me most was their advice about roadside assistance. They helped me add it to my policy and explained how valuable it can be, especially for unexpected breakdowns or flat tires."
We responded:
"Thank you so much for your kind words, Brandon! We're thrilled to hear that Ozelia provided thorough explanations and helpful advice to ensure you felt confident about your auto insurance options. It's great that the roadside assistance addition will give you extra peace of mind on the road. We truly appreciate your feedback and look forward to continuing to serve you!"
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Curtis Fletcher

November 12, 2025

5  out of  5
rating by Curtis Fletcher
"Mrs. Henry has great customer service skills, and can help you with insurance in an instant with southenrn hospitality."
We responded:
"Thank you for the review and service to our country Curtis. Can't wait until you come back to town to visit us here in the Rocket City :) "
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Tammeka “MEEK” Young Patterson

November 10, 2025

5  out of  5
rating by Tammeka “MEEK” Young Patterson
"Gracena is the best! She’s always kind, professional, and quick to help. I truly feel like she cares about me and my family — not just my policy."
We responded:
"Thank you so much, Tammeka, for your wonderful feedback! We're delighted to hear that Gracena’s kindness, professionalism, and genuine care have made such a positive impact for you and your family. She is dedicated to providing personalized support beyond just policies, and your kind words mean a lot to us. We’re here for you anytime you need assistance!"
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lauren young

November 10, 2025

5  out of  5
rating by lauren young
"⭐️⭐️⭐️⭐️⭐️ 5-Star Review Gracena is truly an amazing State Farm agent! From the very beginning, she has gone above and beyond to make sure my family and I are completely taken care of. She’s professional, patient, and genuinely cares about her clients — always taking the time to explain every detail and answer any question I have. What I appreciate most about Gracena is her consistency and kindness. She doesn’t just sell policies; she builds relationships. Whether I’m updating coverage, filing a claim, or just needing advice, she’s always there with a smile and a solution. If you’re looking for someone who’s dependable, knowledgeable, and truly treats you like family — Gracena is the one!h"
We responded:
"Thank you so much, Lauren, for your kind and thoughtful review! We're thrilled to hear that Gracena has provided you and your family with such exceptional care and support. She truly values building lasting relationships and ensuring every client feels confident and informed. We appreciate your trust and look forward to continuing to serve you with the same dedication and kindness. If you ever need anything, don’t hesitate to reach out!"
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D’Wayne King

November 10, 2025

5  out of  5
rating by D’Wayne King
"Very patient and kind."
We responded:
"Thank you so much for your kind words! We're delighted to hear that you found us to be patient and kind. We're grateful to have you as a valued customer for both your auto and life insurance needs. If you ever need anything, we're here to help!"
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Donna Waldrop

November 7, 2025

5  out of  5
rating by Donna Waldrop
"Great service! Very courteous! And she saved me money and added renters! Thanks!"
We responded:
"Thank you, Donna for your kind words! We're thrilled to hear you had a great experience and that we could help save you money on your auto insurance while adding renters. We appreciate your support and look forward to assisting you again in the future!"
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Tyler Hunter

October 26, 2025

5  out of  5
rating by Tyler Hunter
"They are the best"
We responded:
"Thank you, Tyler, for the review. We are excited to know that we could help you with your insurance needs. "
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Belinda McGee

October 25, 2025

4  out of  5
rating by Belinda McGee
"My agent at State Farms has been great. I'm satisfied."
We responded:
"Thank you, Belinda, for the feedback. We are happy to hear that you're satisfied with our service. Please let us know what we can do to earn a 5-star rating. "
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Pookie FX

October 23, 2025

5  out of  5
rating by Pookie FX
"Great and lovely experience with Shon, answered any questions I had and made the process extremely smooth"
We responded:
"Thank you for leaving us a 5-star review. Glad we could help with your auto and renter's insurance needs. "
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landon white

October 21, 2025

5  out of  5
rating by landon white
"The best in the business no doubt"
We responded:
"Thank you, AC, for the 5-star review. More importantly, thank you for allowing us to provide you with auto insurance. I look forward to speaking with you again in the near future. "